Frequently Asked Questions

Everything you need to know about MTS truck repair, towing, and roadside service

🚨 Emergency & Dispatch

How do I get emergency truck repair right now?＋

Call (855) 450-1212 24/7. Dispatch answers in under 90 seconds. Or tap the red SHARE MY GPS button (bottom-left of every page).

How quickly can a mobile mechanic arrive?＋

30–90 minutes in most areas. Major metros (Houston, Dallas, Chicago, Atlanta, LA, Toronto) typically under 45 minutes.

Do you serve weekends and holidays?＋

Yes. Dispatch is 24/7/365 including Thanksgiving, Christmas, New Year, and all statutory holidays in the USA and Canada.

Can I text or WhatsApp instead of calling?＋

Yes. WhatsApp dispatch at (424) 291-4578 — typical reply under 2 minutes.

🛠️ Services Offered

What types of repairs do you handle?＋

Mobile truck repair, heavy duty towing, diesel diagnostics, DPF regen, reefer repair, tire replacement, brake service, transmission, clutch, turbocharger, alternator, starter, air bag suspension, leaf spring, driveline, differential, hydraulic hose, jump starts, fuel delivery, DOT inspection prep, and PM/oil change.

What types of trucks do you service?＋

Class 7-8 semi-trucks, box trucks, reefers, flatbeds, dry vans, dump trucks, tankers, heavy equipment. All makes — Freightliner, Peterbilt, Kenworth, Volvo, Mack, International, Western Star.

Do you handle reefer trailer repairs?＋

Yes. ThermoKing and Carrier-certified mobile specialists in our network. Defrost issues, refrigerant top-offs, alternator/inverter repairs.

Can you do tire repair and replacement on-site?＋

Yes. Steer, drive, and trailer tires — mounted onsite at your location or truck stop.

💰 Pricing & Payment

Is pricing transparent?＋

Yes. Every dispatch ticket includes an up-front quote before work starts. No hidden fees.

Do you accept Comdata, EFS, T-Chek?＋

Yes. Most providers accept fleet fuel cards (Comdata, EFS, T-Chek, WEX), credit cards, ACH, and direct fleet billing.

Do I get a fleet discount?＋

Yes — manage 5+ units? Save 40% ($40/truck, $25/trailer). Register your fleet here.

🛡️ Trust & Verification

Are the repair shops verified?＋

Yes. Every provider is verified against the FMCSA DOT/MC database before they can take a dispatch ticket.

Do providers have insurance?＋

Yes. All network providers carry general liability and garage keepers insurance.

How do I leave a review?＋

After service you receive a SMS/email with a one-click review link. Reviews feed into the provider trust score.

🗺️ Coverage

Do you serve both USA and Canada?＋

Yes. All 50 US states and all 10 Canadian provinces (NS, NB, ON, QC, BC, AB, MB, SK, PE, NL).

Which areas have the fastest response?＋

Major freight corridors — I-95, I-10, I-40, I-75, I-80, I-94, TransCanada Hwy, QC-401 — plus all major metros.

I broke down in a small town. Can you still help?＋

Yes. Our network reaches into 95,842+ cities including rural exits. We route to the nearest verified shop and may quote a service-trip fee.